Refund Policy

Our commitment to your satisfaction

Last updated: March 7, 2026

We strive for 100% customer satisfaction. If you experience any issues with your purchase, please contact our support team within the specified timeframe.

1. Replacement Policy

If a purchased account is not working or does not match the description at the time of delivery, we will provide a free replacement. You must report the issue within 24 hours of purchase.

2. Refund Eligibility

Refunds to your account balance may be issued in the following cases:

  • The account does not work at the time of delivery and no replacement is available.
  • The product does not match its description.
  • A technical error resulted in incorrect charges.

3. Non-Refundable Cases

Refunds will not be issued in the following situations:

  • The account was working at delivery but was later banned due to user actions.
  • The password was changed and the account was subsequently locked.
  • More than 24 hours have passed since the purchase.
  • The account credentials have already been used or modified by the buyer.
  • "Change of mind" after purchase.

4. Deposit Refunds

Deposits to your account balance are generally non-refundable. In exceptional circumstances, you may contact support to discuss options. Processing fees may apply to any approved withdrawal.

5. How to Request a Refund

1

Contact our support team via Telegram or the Contact page within 24 hours of purchase.

2

Provide your order details and a clear description of the issue.

3

Our team will verify the issue and process a replacement or refund within 24-48 hours.

6. Contact

For any refund-related inquiries, please visit our Contact page or reach out via Telegram.